Mendip Plains Equestrian Centre Somerset

Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset

Telephone: 01761 241123
The Carthouse | Chewton Field Farm | Ston Easton | Radstock | BA3 4BX
Office Opening Hours 8am - 5pm 7 days a week exc Christmas Day, Boxing Day & New Years Day

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Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
  • Mendip Plains Equestrian Centre Somerset
Our Terms, Conditions & Policies

GENERAL WEBSITE TERMS OF USE

LAST UPDATED: Sept 2018

  1. These terms and conditions apply to users of the Site whose purpose is general browsing only.
  2. Mendip Plains Equestrian Centre Limited , incorporated and registered in England and Wales with company number 07268208 and registered address at Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD. We, Mendip Plains Equestrian Centre Limited, own and operate this website http://www.mendipplainsec.co.uk
  3. Your use of the Site is subject to these Terms of Use. By using the Site, you will be deemed to have accepted and agreed to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. You can determine when we last changed these Terms of Use by referring to the 'LAST UPDATED' statement above. Your use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.
  4. You are responsible for all access to the Site using your internet connection, even if the access is by another person.
  5. We reserve the right to restrict your access to the Site or part of it. Access to restricted areas of the Site may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).
  6. We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. In particular, the Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Site.
  7. The intellectual property rights in the Site and all of the text, pictures, videos and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission.
  8. We provide the Site on an 'as is' basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
    1. all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and
    2. any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.
  9. The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
  10. Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:
    1. use the Site for any fraudulent or unlawful purpose;
    2. use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
    3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make;
    4. interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks;
    5. transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
    6. reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
    7. modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;
    8. remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
    9. frame or mirror any part of the Site without our express prior written consent;
    10. create a database by systematically downloading and storing Site content; and/or
    11. use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service.
  11. We reserve the right to revoke these exceptions either generally or in specific instances.
  12. The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
  13. We may block any links to or from the Site. Additionally, we may provide tools to allow you to link to the Site directly from a third party site; if you do link to the Site (whether using such tools or otherwise), you agree that you will disable and remove any such link promptly upon our request.
  14. We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy below
  15. These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.
  16. These Terms of Use will be governed by and construed in accordance with the laws of England, and the courts of England will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.

OUR PRIVACY POLICY


This document explains how we use your personal data.
Mendip Plains Equestrian Centre Limited is the data controller in respect of all personal data collected by us.
We are committed to ensuring the privacy of our clients and other visitors. In this policy we explain how we hold, process and retain your personal data.

  1. How we use your personal data
    1. This section provides you with information about:
  2. what personal data we hold and process;
  3. in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
  4. the purposes for which we may process your personal data; and
  5. the legal grounds on which we process your data.

We will not pass on your information to any third party without your explicit consent.

    1. Contact data / Enquiry data. We may process contact details that you provide to us ("contact data"). This contact data may include your name, address, telephone number, and email address, and may be provided through our website. We may use this contact data to manage your account with us and to contact you to discuss your use of our website, and how our website and content performed and functioned for you.

The legal basis for this processing is our legitimate interest in responding to your enquiries and ensuring the efficient administration and continued function of our website.

    1. Profile Data. During the course of providing services to you, you may provide us with biographical information about yourself (“profile data”). This profile data may include your contact data, details of your social media presence, biographical information which you upload and a profile picture.

We may use this data to provide you with services from our web site and to monitor and administer your account with us.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.
If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions appear at the bottom of each e-mail.

    1. Sensitive Personal Data. During the course of using our services, you may provide us with sensitive information about yourself (“sensitive data”). However, we will only process this sensitive data if you consent to us doing so.
    2. Transaction data. We may process information relating to any payments made by you ("transaction data"). The transaction data may include your contact details, your bank account details, and the transaction details. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

    1. Website data. We may process data about your use of our website and services ("website data"). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services.

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

    1. Notification data. We may process information that you provide to us for the purpose of subscribing to our newsletters ("notification data"). The notification data may be processed for the purposes of sending you newsletters.

The legal basis for this processing is consent.

    1. Correspondence data. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

    1. Event / Clinic data. We may process information that you provide to us for the purposes of participating in events and/or clinics we organize (Event Data). The Event Data may include your name, address, email address, telephone number, certain sensitive personal information related to your health, age, sex, weight, height. The Event Data may be processed for the purposes of running the event or competition, communicating with you and record-keeping.

The legal basis for this processing is consent.

    1. Personal Injury data. We may process information about you that we receive as a result of any injury caused to you as a result of your entering events and/or clinics we organize (Personal Injury Data). The Personal Injury Data may include your name and certain sensitive personal information related to your health and the injury sustained. The Personal Injury Data may be processed for the purposes of liaising with you and health care professionals, record-keeping and reporting requirements.

The legal basis for this processing is consent.

    1. Other processing activities. In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  1. Providing your personal data to others
    1. Our partner service providers. We may share your data with our partners who manage and support us such as My Riding Life. We may also share your data with other companies within our group of companies.

We may use third party service providers to help us operate our business and our web site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

    1. Our professional advisers. We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice and managing legal disputes.
    2. Where we provide your personal data to any third party to process it on our behalf. Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.
    3. To comply with legal obligations. In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.
    4. Should our company or its business or undertaking be sold or otherwise disposed of, your data will be passed to the purchasing or acquiring company to allow continued service.
  1. Transfers of your personal data outside the European Economic Area

Where your personal data is transferred outside the EEA, we will ensure that either (a) The European Commission has made an "adequacy decision" with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside the EEA will be protected by appropriate safeguards.

  1. Retaining and deleting personal data
    1. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    2. Unless we contact you and obtain your consent for us to retain your personal data for a longer period, we will retain and delete your personal data as follows:
  2. Contact data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  3. Profile data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  4. Sensitive data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  5. Transaction data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  6. Website data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  7. Notification data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  8. Correspondence data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  9. Event data will be retained for [2] years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
  10. Personal injury data will be retained indefinitely (see 4.3 below).
    1. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  11. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes to this policy by email.
  12. Your rights
    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  13. your request not being found to be unfounded or excessive, in which case a charge may apply; and
  14. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    1. We may withhold personal information that you request to the extent permitted by law.
    2. The rights you have under data protection law are:
  15. the right to access;
  16. the right to rectification;
  17. the right to erasure;
  18. the right to restrict processing;
  19. the right to object to processing;
  20. the right to data portability;
  21. the right to complain to a supervisory authority; and
  22. the right to withdraw consent.
    1. Your right to access your data. You have the right to ask us to confirm whether or not we process your personal data, and to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.
    2. Your right to rectification. If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.
    3. Your right to erasure. In certain circumstances you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.
    4. Your right to restrict processing. In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    5. Your right to object to processing. You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.
    6. Your right to object to direct marketing. You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.

    1. Your right to data portability. Where you have given us consent to process your personal data, or where we are processing your personal data for the performance of a contract, you have a legal right to receive a copy of the personal data we hold about you in a structured, commonly used and computer readable format. When a data request is made of us we will make available all applicable personal data to you in a computer readable format and will transmit your personal data to the appropriate third party pursuant to your instruction. We will not process your data in this way if we believe that it may pose a threat to the security of the data.
    2. Your right to object for statistical purposes. You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.
    3. Automated data processing. To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.
    4. Complaining to a supervisory authority. If you think that our processing of your personal data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    5. Right to withdraw consent. To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    6. Exercising your rights. You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.
  1. Cookie Policy

For information about how we use Cookies please see our Cookie Policy below.

  1. Our details
    1. This website is owned and operated by Mendip Plains Equestrian Centre Limited.
    2. We are registered in England and Wales under registration number 07268208, and our registered office is at Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD.
    3. You can contact us:
  2. by post, using the postal address given above;
  3. using our website contact form;
  4. by telephone, on the contact number published on our website from time to time; or
  5. by email, using the email address published on our website from time to time.

OUR COOKIE POLICY

This document explains how we use cookies.

  1. Mendip Plains Equestrian Centre Limited, incorporated and registered in England and Wales with company number 07268208 and registered address at Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD. We, Mendip Plains Equestrian Centre Limited, own and operate this website http://www.mendipplainsec.co.uk.
  2. Our Website uses 'cookies' to distinguish you from other users of our website.
  3. This helps us to provide you with a good experience when you browse our website and also allows us to improve our service. On revisiting our website, we will therefore be able to obtain information about your previous visits and about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
  4. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
  • Estimate our audience size and usage pattern.
  • Store information about your preferences, and so allow us to customise our site according to your individual interests.
  • Speed up your searches and to recognise you when you return to our site.
  • Generally provide a more convenient browsing experience for you.
  1. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
  2. A cookie is a small amount of data or parcels of text that is sent to your browser from a web server and stored on your computer's hard drive if you agree. Generally, such a 'cookie' being a file in your web browser will enable the Website to recognise your computer when you visit the site.
  3. These cookies contain information about you and your preferences. Generally, we use cookies to record session information.
  4. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
  5. It is not advisable to use cookies if your computer is shared by other people. You should clear 'cookies' stored by the web browser when using another person's computer to avoid your e-mail address or other details being displayed in the login field to a subsequent user of our Website.
  6. You can accept all cookies, reject all cookies, or modify your browser to alert you of any new cookies. To clear the stored cookies, you can normally go to the Tools dropdown menu at the top of the browser window.
  7. Certain parts of the Website may not function without technical problems if you have 'disabled' the cookies file in your browser.
  8. The use of cookies enables the Website to complete in our login fields with the user's details including email addresses following registration and effectively speed up the login to the Website by users. It is used by most online retailers and the Website to help collect information, such as how many people visit and return to the Website, what services are subscribed for or accessed and which products are purchased from the online shop on the Website, and to ensure the proper functioning of certain parts of the Website.
  9. You can discover independent information about cookies by researching the Internet or carrying out online searches.

MENDIP PLAINS EQUESTRIAN CENTRE LIMITED TERMS AND CONDITIONS

HORSE RIDING IS A DANGEROUS SPORT AND YOU PARTICIPATE IN IT AT YOUR OWN RISK AND WITHOUT ANY RELIANCE ON ANYTHING WE HAVE SAID OR DONE. DUE CARE HAS BEEN TAKEN TO MAINTAIN THE FACILITIES IN A SAFE CONDITION, BUT RIDERS MUST TAKE RESPONSIBILITY FOR THEIR OWN DECISIONS, PROPERTY, ACTIONS AND/OR OMISSIONS. BY AGREEING THESE TERMS AND CONDITIONS YOU AGREE TO ABIDE BY THE HORSE RIDERS’ CODE OF CONDUCT. ASSOCIATION RULES APPLY WHERE APPLICABLE AND MAY OVERRULE OUR TERMS. RIDERS RIDE AND THEIR GUESTS ATTEND AT THEIR OWN RISK. YOU AGREE (SAVE AS PROVIDED FOR IN THESE TERMS)  NOT TO HOLD US OR OUR OFFICERS OR EMPLOYEES LIABLE FOR YOUR DEATH OR PERSONAL INJURY OR LOSS OR DAMAGE TO YOUR PROPERTY, HOWEVER ARISING AS A DIRECT RESULT OF YOUR RIDING. YOU AGREE TO RELEASE AND HOLD US HARMLESS AGAINST ALL CLAIMS, DEMANDS, COSTS AND EXPENSES ARISING OUT OF OR IN CONNECTION WITH SUCH DEATH OR INJURY OR LOSS OR DAMAGE, PROVIDED ALWAYS THIS SHALL NOT APPLY IF SUCH DEATH OR BODILY INJURY IS CAUSED BY OUR NEGLIGENCE.

WE ADVISE THAT YOU TAKE OUT YOUR OWN PERSONAL INSURANCE FOR BOTH YOURSELF AND YOUR HORSE.

Mendip Plains Equestrian Centre Limited provides its services on the following terms and conditions.
1.1 What these terms cover. These are the terms and conditions on which we supply you with access to events and clinics and allow you to book the use of our arena and cross country facilities (collectively the Services). Further details of the Services and their prices are obtainable through our website at www.mendipplainsec.co.uk . Please note Schedule 2 lists our additional obligations to you and Schedule 3 lists your additional obligations to us.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
• You are an individual.
• You are buying Services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation [or negligent misstatement] based on any statement in this Agreement.

2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Mendip Plains Equestrian Centre Limited a company registered in England and Wales. Our company registration number is 07268208 and our registered office is at Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD.
2.2 How to contact us. You can contact us by telephoning us at 01761 241 123 or on 07841 032 013 or by writing to us at admin@mendipplainsec.co.uk.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it and/or confirm receipt of payment, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Service or because we are unable to meet a key date you have specified.
3.3 Your reference number. We will assign a reference number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4 OUR SERVICES
The Services may vary slightly from their description and/or pictures. The images of the Services available and provided on our website are for illustrative purposes only. Although we have made every effort to display the Services accurately, we cannot guarantee that what you see on your device accurately reflects the Services provided. Your Service may vary slightly from those images.

5 YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the Service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6 OUR RIGHTS TO MAKE CHANGES
Minor changes to the Services. We may change the Service:
6.1 to reflect changes in relevant laws and regulatory requirements; and
6.2 to implement minor technical adjustments and improvements, for example to address health and safety issues.

7 PROVIDING THE SERVICES
7.1 Administration costs. Administration costs, if any, will be as displayed to you on our website.
7.1.1 We will provide the services on the date/s set out in the order or on the date/s agreed with you during the order process.
7.1.2 We will supply the services, goods or digital content to you until either the services are completed or your membership expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.2 If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
7.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you, for example, your name, age, riding experience and certain health related information If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.4 Reasons we may suspend the supply of Services to you. We may have to suspend the supply of a Service to:
7.4.1 deal with logistical problems or equipment issues;
7.4.2 update our practices to reflect changes in relevant laws and regulatory requirements;
7.4.3 make changes to the Service as requested by you or notified by us to you (see clause 6).
7.5 Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Service, unless the problem is urgent or an emergency. You may contact us to end the contract for a Service if we suspend it.
7.6 Subject to clause 8.5,:
7.6.1 if we cancel an event we may offer you a credit note to the value of the booking minus the booking charge (£1.50); and
7.6.2 if we cancel a clinic we may offer a credit note to the value of the booking minus the booking charge (£1.50) or a refund to the value of the booking minus the booking charge (£1.50).

8 YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have paid for, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
8.1.1 If what you have bought is mis-described you may have a legal right to end the contract (or to get the Service re-performed or to get some or all of your money back), see clause 12 if you are a consumer;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you are a consumer and have just changed your mind about the Service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
8.1.4 In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (8.2.1) to (8.2.4) below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the Service or these terms which you do not agree to;
8.2.2 we have told you about an error in the price or description of the Service you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the Services may be significantly delayed because of events outside our control;
8.2.4 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most Services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of services, once these have been completed, even if the cancellation period is still running.
8.5 How long do consumers have to change their minds? Ordinarily, you only have 14 days after the day we email you to confirm we accept your order provided that once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you may have to pay us for the services provided up until the time you tell us that you have changed your mind.
BUT, in relation to clinic bookings we offer a) a full refund (in accordance with Clause 9: provided you cancel your order on or before the Monday at least a week prior to the date/s booked; b) a two-thirds refund (in accordance with Clause 9) if you cancel your order on or before 9am on the Thursday at least a week prior to the date/s booked but after the Monday date specified in a). No refund is offered in relation to clinic bookings if you cancel your order after 9am on the Thursday prior to the data/s booked.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the Service is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
9.1.1 Phone or email. Call us on 01761 241 123 or 07841 032 013 or email us at admin@mendipplainsec.co.uk . Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.1.2 By post. Write to us at: Mendip Plains Equestrian Centre Limited, Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD, including details of what you bought, when you ordered or received it and your name and address.
9.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price in-kind and not in cash. Refunds will only be agreed in accordance with these terms or otherwise at our discretion. Additional administration fees may be incurred by you as a result of processing a refund. Refunds in kind as a result of a withdrawal may be granted but subject to conditions, such as the provision of a vet certificate if the withdrawal is a result of an injury or illness to the animal. We may issue credit vouchers in relation to the Refund. If credit vouchers are issued, they must be collected within 14 days of [cancellation], by sending a stamped addressed envelope to us. A credit voucher must be used by the expiry date shown on it.
9.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind

10 OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a Service at any time by writing to you if:
10.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services; or
10.1.2 you fail to comply your obligations as set out in Schedule 3 to this Agreement.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the Service. We may write to you to let you know that we are going to stop providing the Service. We will let you know in reasonable time before stopping the supply of the Service and will refund any sums you have paid in advance for Services which will not be provided. If an event or clinic has to be cancelled for reasons beyond our control then you may be offered the option to carry through your orders for entry into another event or clinic, space permitting but this shall be at our discretion.

11 IF THERE IS A PROBLEM WITH THE SERVICE
How to tell us about problems. If you have any questions or complaints about the Service, please contact us. You can telephone us at 01761 241 123 or 07841 032 013 or email us at admin@mendipplainsec.co.uk.

12 YOUR RIGHTS IN RESPECT OF DEFECTIVE SERVICES IF YOU ARE A CONSUMER
If you are a consumer we are under a legal duty to supply Services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your legal rights.

13 PRICE AND PAYMENT
13.1 All payments must be made in full before services are provided.
13.2 Where to find the price for the Service. The price of the Service (which includes VAT) will be the price indicated on the order pages when you placed your order or the price we tell you orally. We take all reasonable care to ensure that the price of the Service advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the Service you order.
13.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.
13.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
13.5 When you must pay and how you must pay. We accept payment with credit and debit cards. You must pay for the Services at the time of order.
13.6 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
13.7 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.8 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services; and for defective Services under relevant consumer protection legislation.
14.3 We are not liable for business losses. If you are a consumer we only supply the Services for to you for domestic and private use. If you use the Services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 15.

15 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
15.1 Nothing in these terms shall limit or exclude our liability for:
15.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
15.1.2 fraud or fraudulent misrepresentation;
15.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
15.1.4 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
15.2 Except to the extent expressly stated above all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
15.3 Subject to clause 15.1:
15.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
15.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for Services under such contract.

16 HOW WE MAY USE YOUR PERSONAL INFORMATION
How we will use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

17 OTHER IMPORTANT TERMS
17.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
17.2 No other person shall have any rights to enforce any of this agreements terms.
17.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.5 These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts only. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

CONTACTS


For all enquiries please contact

Owner: Duncan Green
Owner: Jane Green
Owner & Manager: Hannah Smith

Mendip Plains Equestrian Centre

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Telephone: 01761 241123
Mobile: 07841 032013
E-mail: admin@mendipplainsec.co.uk
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